Device warranty
Every phone and tablet we sell is covered by our warranty from the day you receive it — the cover period depends on the device, and we'll confirm it with you at purchase. If your device develops a hardware fault that isn't accidental damage, we'll repair or replace it free of charge.
What's covered
- Battery faults and premature battery degradation.
- Screen, camera, speaker and charging faults that develop by themselves.
- Device failing to power on or boot through no fault of your own.
What's not covered
- Accidental damage — cracked screens, drops, liquid damage.
- Damage from unauthorised repairs or parts fitted elsewhere.
- Normal cosmetic wear, or loss/theft.
Repair warranty — 90 days
Every repair we carry out is covered for 90 days. If the same fault returns within that period, bring it back and we'll fix it again free of charge. This covers the work we did and the parts we fitted — it doesn't cover new damage or unrelated faults.
How to claim
Pop into the store with your device and proof of purchase (your order reference or receipt text is perfect), or call +44 1643 829115. Most warranty repairs are turned around within 1–3 days, and we'll always keep you posted by text.
Your statutory rights
This warranty sits on top of, and doesn't replace, your rights under the Consumer Rights Act 2015. Nothing here reduces those rights.