Changed your mind? No problem.
Under the Consumer Contracts Regulations you have 14 days from receiving your item to cancel your order for any reason. Just return it in the condition you received it, with all packaging and accessories, and we'll refund you within 14 days of receiving it back.
How to return
- In store: bring the item and your order reference to 1C The Avenue, Minehead — easiest and fastest.
- By post: contact us first at minehead@gophone.uk.com or +44 1643 829115 and we'll arrange a tracked return. Return postage is your responsibility unless the item is faulty.
Faulty items
If something goes wrong, you're covered by the Consumer Rights Act, on top of our device warranty. Bring it in and we'll repair or replace it — and if we can't, you'll get a full refund.
What can't be returned
- Items damaged after delivery (accidental damage isn't covered by the warranty).
- Devices with signs of use beyond normal inspection, or missing accessories.
- Trade-in transactions (payouts are final once paid — but you can decline any revised offer before payout).
- Completed repairs (covered instead by the repair warranty).
Refunds
Refunds are made to your original payment method (or as cash/transfer for in-store purchases) within 14 days of us receiving the returned item.