Who we are
Go Phone (1C The Avenue, Minehead, TA24 5NN) is the data controller for the personal information described in this policy. You can contact us at minehead@gophone.uk.com or +44 1643 829115.
What we collect
- Contact details you give us — name, mobile number, email, address.
- Order, trade-in and repair details, including device information.
- Account information if you create an account (mobile number, password hash).
- Basic technical data needed to run the site securely (cookies for your basket, wishlist and session).
Why we use it
- To fulfil orders, trade-ins and repairs — the contract we have with you.
- To contact you about your order or booking (text, email or phone).
- To send marketing if you opt in — you can unsubscribe at any time.
- To meet legal obligations, like record-keeping for second-hand goods.
Cookies
We use a small number of essential cookies: a basket cookie, a wishlist cookie and a session cookie if you log in. These make the site work and are not used to track you across other websites.
How long we keep it
Order, trade-in and repair records are kept for up to 6 years to meet legal and warranty obligations. Marketing data is kept until you unsubscribe. Baskets and wishlists expire automatically (90 days and 12 months respectively).
Who we share it with
Delivery partners (to ship your order), payment providers (to process payment) and our SMS/email providers (to send your confirmations). We never sell your data.
Your rights
You can ask for a copy of your data, ask us to correct or delete it, or object to marketing at any time. Email minehead@gophone.uk.com and we'll respond within 30 days. If you're unhappy you can complain to the ICO (ico.org.uk).