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T&C for Purchase of Goods


By using this website you agree to our terms and conditions as set out below.

Our Rights:

We reserve the right to amend, update or change the offers or information on this website at any time without prior notice.


All prices displayed on this website will include the standard rate of VAT at 20% and delivery to a UK address. We reserve the right to change/update our prices and/or offers without any prior notice.
In the event of any human errors with our pricing, we will notify you accordingly and these will be amended and withdrawn.
Please feel free to contact us if you should have any queries regarding our pricing structure.

Stock Availability:

If for any reason the item you have ordered should be out of stock, we will endeavour to inform you within 24 hours, and let you know when the item will be back in stock.

Clearance Stock Explained:

Clearance or Reconditioned stock –These items are in no way defective although on rare occasions they will have developed very minor cosmetic marks (where the item has been removed from its original box etc). Each clearance handset also comes with a 28 Days warranty and will have been inspected by our inspection team for your piece of mind. We are therefore able to offer you even better deals on these items than are possible on brand new items.


Your goods will be sent to you at the home address provided during your application. These goods will be sent via 'Royal Mail Special Delivery' this is a next day, excluding weekends and public holidays, guaranteed and insured service from the Royal Mail. Goods can only be despatched to your home address for security reasons. >
Order Time:Expect delivery:
Monday to Friday before 2:30pm Next day
Saturday & Sunday Tuesday

3) Guarantee and Warranty:

3.1 Brand-New Handsets

All Brand-New Handsets supplied will come with a standard manufacturer’s warranty as given by manufacturer. If your mobile phone should develop a fault within the first 14 days, simply send the phone back to us and we will replace it with exactly the same model. If you are returning a mobile phone for exchange you must return the full kit, so that we can exchange like for like. If any of the following items are missing from the kit you will incur the following charges:

  • Missing Charger £20
  • Missing Battery £30
  • Missing Phone Book Manual £10
  • Missing CD-ROM £15
  • Missing Data Cable £15
If your phone should develop a fault outside the first 30 days, the phone must be sent to the manufacturer for repair. The manufacturer will then attempt to repair or replace the phone. This will only take place when the phone is faulty as per warranty terms and conditions set out by the manufacturer. A list of repair centres that offer onsite repairs normally within 24/48 hours is available upon request.

3.2) Selling your Second-Hand Handsets to us:

You should understand that by submitting an order, you agree to be bound by these terms and conditions and our terms of use.

You should print and keep a copy of these terms and conditions and the terms of use for future reference.

How the Contract Is Formed Between You and Us

Our site is only intended for use by people registered with us and resident in Great Britain and Northern Ireland. At our complete discretion we may accept or reject orders from people outside of these territories.

Your contract with us will be formed when we receive your sell order. It will incorporate these terms and conditions and our terms of use. Please check "How It Works" page for more information. You must own all rights, title and interests in any phone(s) that you send to us.

Ownership of the phone(s) will pass to us when we receive the phones, in accordance with these terms and conditions, and we have dispatched payment to you, when, hence, a contract will be formed.

The contract between you and us is binding on you and us and on our respective successors and assigns.

You may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent.

We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.

You may cancel the contract with us at any time up to the time when you send us the phone ("cooling-off period"), providing:

the contract was negotiated and concluded exclusively by means of distance communication (including, but not limited to, telephone, letter, fax or email); and you are a natural person acting outside the purposes of any business.

When cancelling during the cooling-off period, you need not give us any reason for cancelling the contract, nor will you have to pay any administration charges.

Other than if the phone does not meet our terms and conditions (see below), this contract cannot be cancelled after you have sent your phone(s) to us (outside the "cooling-off period").


By placing an order through our site, you warrant that:
  • You are resident in Great Britain or Northern Ireland; and
  • You are accessing our site from that country; and
  • You are legally capable of entering into a binding contract; and
  • You are at least 18 years old; or
  • If you are under 18 years of age, that you have obtained your parent's or guardian's consent to sell your phone to us for the sum indicated via our website.
  • You and your parents or guardians release us of any liabilities or claims that may arise if you send the phone to us in breach of this warranty.

If you deal as a consumer any provision of this contract which is of no effect to a consumer shall not apply. Your statutory rights are not affected by this contract.

For the purposes of these terms and conditions, "consumer" means an individual who neither makes this contract in the course of a business, nor holds himself out as doing so, as defined by the Unfair Contract Terms Act 1977.

Each mobile phone or device sold should match the make and model in the sale order and meet the following conditions:


Each device should:
  • Turn on and off (with all buttons working)
  • Be fully functional* (cosmetic wear and tear is acceptable)
  • Have a fully working operating system (software)
  • Have a working screen (without cracks, pixel damage or defects)
  • Have a working touch screen (without cracks or chips)
  • Have no damage to rear glass or camera lens (no cracks or chips)
  • Not have bent housing
  • Include its battery (and charger if it's a wearable)
  • be water-damaged (water indicators must not be red)

*All features such as Making calls, Wi-Fi, Camera, Video, etc must work.


Each device should:
  • Include its battery (you can keep memory card, charger, etc)
  • Be intact - not crushed, bent or snapped in half
  • Not have any missing parts or components
  • Faulty examples: Water damaged, Broken/bleeding LCD (screen), blank display, no power up, faulty/cracked touch screen, faulty operating system, etc
  • All devices must not be activation locked and must be deregistered from any associated accounts. All phones and devices must be on a UK network or not locked. Phones or devices locked to a foreign network will not be accepted.

By submitting an order through our site you warrant that the phone(s) comply with these terms.

If a phone fails to meet our terms and conditions we'll propose an adjusted price by email. If you choose to decline our new offer, we are happy to return the phone. We have the final decision on all phone values. Adjusted orders will be automatically processed for payment if you do not reply to our proposed offer email within 7 days.

Please note:

We accept phone battery chargers and accessories. But, these do not increase the value of your order. We may not be able to return accessories or original packaging (box) if you request your phone to be returned

Data Risks and Precautions - Important

Please remember that by sending your device to us, you agree to release us from all and any claims, losses or damages with respect to the device, any data stored or contained therein or on any media used in conjunction with the device (whether in the form of personal details, SMS, photos, games, songs or other data ("Data")). We accept no responsibility in relation to the security, protection, confidentiality or use of such data and it is your responsibility to ensure so far as practicable that Data is removed from the device prior to you sending it to us.

Although in our experience the risk of Data left on your device being accessed by us or by any third party to whom we subsequently sell the device are very low, we draw to your attention the following points which will help you decide whether to accept the risk of selling us a device which may contain accessible Data.

If your device is functional, we strongly advise that you delete all personal data from the device prior to sending it to us. If your device is non-functional and has a "remote wipe" function, then we strongly advise that you attempt wiping the device prior to sending it to us.

If your non-functional device cannot be data wiped but has a PIN lock (a password or combination which needs to be entered to access the phone when switched on) then this will block third party access and mean that anyone repairing the device will be required to return the phone to its factory settings, in the process wiping the Data held on the device.

Please note it may not be possible to delete Data directly from a non-functioning device. If you send us a non-functioning device you are therefore accepting the risk that it may still contain Data which may be accessible to any person who repairs the phone. This may include third parties to whom we have sold the device for spare

Please note that while (as stated above) we do not accept any liability in respect of the security, protection, confidentiality or use of Data included on any device, as a matter of practice we do not transfer any device to any third party except on terms which require them to wipe that Data.

Sim Card removal – Important

You are responsible for cancelling any airtime contract linked to each device. We are not responsible for any call costs arising before, or after, receipt of your device, or arising from any other circumstances whatsoever.

Please ensure you remove your SIM card before sending us your device. We accept no liability in the event that a SIM card is sent with a device and charges are then incurred. You shall continue to be responsible for such charges. Any SIM cards received by us are non-returnable.

Lost or Stolen Mobile Phones and Devices

Selling a mobile phone or device which you do not own may amount to a criminal offence. Go Phone support and adhere to the 'Stop Stolen Mobiles Being Recycled' code of practice set by the Home Office and the National Mobile Phone Crime Unit.

We will check the IMEI/Serial number of all mobile phones and devices received on the database of lost and stolen property records to ensure no lost or stolen items are purchased.

If a mobile phone or device is found to have a record that indicates it has been lost or stolen or we become aware of any other issue relating to its ownership, we will notify the seller by email and quarantine the mobile phone or device for an initial period of 28 days ("the Quarantine Period"). Payment for the mobile phone or device will be withheld by us until the database record does not show the mobile phone as stolen or lost.

In such circumstances you will be required to contact us to prove that you are the rightful owner of the mobile phone or device and have the lost or stolen records associated with it cleared within the Quarantine Period and/or resolve any other issue relating to its ownership.

If during the Quarantine Period the mobile phone or device is cleared on the database and any other issue relating to ownership of the same is resolved, your sale will be processed and paid for as normal.

However, where the mobile phone or device is not cleared on database within the Quarantine Period, we will be required by law to hold onto the mobile phone or device, pass it to the Police or other law enforcement body or dispose of it, and by entering into this contract, you expressly agree to this action. You will not receive any payment if such steps are taken.

UK legislation states that we cannot under any circumstances return or pay for a mobile phone or device which is lost, stolen or recorded as and by such you agree to pay any return costs involved.

If you have received payment from us for a mobile phone or device which we subsequently become aware of an issue relating to ownership, you agree to immediately reimburse us in full, within 3 business days following a written request by us, for any such payment pending an investigation by us or any law enforcement body into ownership of the device or mobile phone.

We shall be entitled to set-off any sums properly due and owing to us under any contract made between you and us incorporating these terms and conditions against any sums owed by us to you under the same or any other contract between us. We will inform you in writing of any set-off carried out by us pursuant to this provision.

If we at any time become aware of any issues relating to the ownership of the mobile phone or device, you agree to co-operate with us fully with a view to resolving the issues. You may also be contacted by the Police and/or other law enforcement authorities.

We may disclose seller details to the Police or other authorised bodies (such as, but not limited to, network operators and insurance companies) for the purpose of investigating or preventing a crime. By entering into this contract you agree to us supplying data to the police or other authorised bodies for the purpose of the prevention and detection of crime, arrest and prosecution of offenders or for the recovery of stolen property.


Prices offered by us are subject to change at any time without .

All prices include VAT (or other applicable tax).

When your order has been placed, the prices quoted are guaranteed for 7 days from the 'Order Approved' date. (This is the date on which we send you a confirmation email.) If your phones are received after 7 days from the 'Order Approved' date, the up-dated, current prices will apply. This could be disappointing - so to help you, we'll send a reminder email during the 7-day guarantee period.

Postage & Packaging

We do not offer any free postage for sending your Phone to us

Phones and devices must be packaged in accordance with our packaging instructions to ensure safe and successful delivery to us.

Unfortunately, we do not accept responsibility for non-delivery of phones or damage in transit. We therefore recommend that you send any high value units via registered post to ensure successful delivery.

Registered deliveries should be sent to us at Go Phone headquarters:

Go Phone Limited
Unit 6, St Mary Centre
BS35 2BH


We only offer bank transfer payment method if you are selling through the website. You will be asked for your bank details while sending in the quote for the mobile phone.

When we receive your sale items, we will check that the sale is complete, and that it meets our terms and conditions. Providing it does, we will post/make payment to you bank transfer on the same day of receipt (Monday to Friday, excluding public holidays). Same day payment does not apply to sale items received after 2pm (most are) and in events that are out of our control.

Bank Transfer payments

Bank Transfer payments can only be made to the account details given via email replying to the quote confirmation. We cannot, under any circumstances, recall or reissue bank transfer payments once they have been made.

Events Outside Of Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control or due to our compliance with any applicable laws or regulations.


Return Process for Brand New Handsets:

You must return your mobile phone within 14 days of receipt if you are not entirely happy with it - Please note if we do not receive your handset within this time frame, In order to receive your refund we ask that you return the entire goods in the original condition with all the packaging, along with any free gifts and/or promotional items sent out with the order. The customer is fully responsible for the goods until we receive the goods back. If there is anything missing from the kit, or the goods are in anyway damaged, the customer will be charged accordingly.

Missing Charger £20
Missing Battery £30
Missing Phone Book Manual £10
Missing CD-ROM £15
Missing Data Cable £15
Missing Memory Card £15
Missing Mobile Phone sim free value
In the event that any of these items should be missing, Go Phone Ltd will deduct these amounts from your original paid sum. You will be notified of any charges to your card before they are applied.

3.3) Buying Second Hand Handset from us:


We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including payment information/ credit card etc), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. How the Contract Is Formed Between You and Us

Our site is only intended for use by people registered with us and resident in the UK and EU. At our complete discretion we may accept or reject orders from people outside of these territories.

After you place an order with us online, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted, we will confirm our acceptance to you by sending you an e-mail that confirms that the products have been dispatched (Dispatch Confirmation). The Contract between us will be formed when we send you the Dispatch Confirmation.

If we are unable to supply your products, for example because those products are no longer available or because of an error in the price on our site, we will inform you of this by e-mail and we will not process your order. If you have already paid for the products, we will refund you the full amount as soon as possible.

In the event that an order is refunded we will not accept any liability for any bank charges which may have been incurred.

The contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.

Returns Policy

Our return policy lasts 30 days. If your product is reported as faulty after this period we will not provide any refund or ‘like for like’ replacement, however we can offer to fix the fault (if fixable) at discounted price.

If your product is within the 30-day period, please contact us and we will send you a return slip for you to return your handset. The product must be in the same condition in which you received it. It must also come back in the original packaging with any accessories included.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There may be occasions where a partial refund may be provided if your returned product does not meet these terms. These are evaluated on an order-by-order basis.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Following this contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@gophone.uk.com or call 01454 414103

Exchanges (if applicable)

We replace items if they are defective or damaged. If you would like to exchange it, please contact us on 01454 414103 and we will provide you with a returns label.

Alternatively send it to us at: Go Phone Ltd
Unit 6, St Mary Centre
BS35 2BH
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

We only use your personal information in accordance our Privacy Policy

International delivery

Unfortunately, we do not deliver to addresses outside the UK. You may place an order for products from outside the UK, but this order must be for delivery to an address in the UK.

Price of products and delivery charges

Prices for our products may change, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.

The price of the products includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the products in full before the change in VAT takes effect.

The price of the products does not include delivery charges. Our delivery charges are as quoted on our site from time to time.

It is always possible that, despite our reasonable efforts, some of the products on our site may be incorrectly priced.

If we discover an incorrect price we will inform you and will give you the option of continuing with your order on the basis of the correct information or cancelling the order. We will not process your order until we have your instructions. If we are unable to contact you, we will treat the order as cancelled and notify you in writing.

Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the products to you at the incorrect (lower) price.

Payment for the products and all applicable delivery charges is in advance. Until payment is confirmed, we will not dispatch the product.

Go Phone Guarantee

Our warranty covers second hand handsets for 30 Days unless otherwise stated if you discover and issue with your product, please contact us to discuss in the first instance.

We will then arrange for return, so you can return the product to us. Once received we will issue a full refund or replacement.

Extended warranties and insurance for the products may be available.

Events Outside of Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control or due to our compliance with any applicable laws or regulations


Please note we have a complaints procedure. Our contact details for all purposes are: Online Customer Services
Go Phone Ltd
Unit 6, St Mary Centre
BS35 2BH
Email: admin@gophone.uk.com
Tel: 01454 414103.

3.4) Text Marketing Terms and Conditions

  1. All text messages are to offer the option to ‘opt out’ of any further Text Marketing by responding with the word STOP at the end of the message.
  2. Subscribers who request an opt out from receiving future text messages will have their number placed on a ‘Blacklist’ to ensure future Marketing messages are not sent to their number.
  3. Any marketing offer whether made directly or implied are made with reasonable care Offers or orders will only be accepted or completed at the sole discretion of Go Phone. In expressing an interest in the offer or making an order the Subscriber agrees that we can use their personal information to carry out such checks.

3.5) Your personal information:

We are registered under the Data Protection Act 1998. We take your privacy very seriously and the personal information which you provide to us will be used in accordance with our Privacy Policy. You agree that we may use the information we collect about you when you subscribe for the Services for the purposes of:

  • preventing crime or fraud. We may also need to pass your information to fraud prevention agencies and other organisations involved in crime and fraud prevention;
  • research, surveying, polling, general campaigning, and engaging with you, including sending you messages (email or SMS) for these purposes on our, or a third party's behalf,
  • marketing and promotion including calling or sending messages (email or SMS) for these purposes on our, or a third party's behalf.
  • dealing with emergency services;
  • monitoring and managing your account, including providing quality control services;
  • complying with our obligations to our service providers; and
  • as otherwise expressly set out in our Privacy Policy or as required by law.
The information we collect and process about you may include sensitive personal data. You also agree that we may use other suppliers to fulfil these purposes on our behalf, and that we may share your data with them in order to allow this.

Our Privacy Policy sets out more details about how we use your personal information. Please contact our customer services department if you want further details about with whom and how we share your personal information.

3.6) Vape Products

The following terms and conditions apply for Vape products. You confirm that you are 18 years of age or older, and you agree to and accept all the Terms and Conditions, Privacy Policy and Delivery & Returns Policy in full. Please read all terms and conditions before further use. If you continue to use the website you accept all terms and conditions.


For any enquiries you can contact us by post or by email at the following address or customer service email: info@gophone.uk.com


Damaged or Faulty Items

Please try not to receive or sign for an item that is visibly damaged.

Please note, should any product be received ‘Dead on Arrival’ (DOA) we request that you contact customer service immediately. This is especially imperative for disposable items such as clearomisers, cartomisers and wick & coils, as they are not covered under warranty due to their disposable nature.

Damaged or faulty item claims will be processed within 5 working days of notification, as will shortfalls in the order. We will refund the Buyer the cost of returning the goods to us through the use of Royal Mail recorded delivery only. We will not be held responsible for goods that are lost in the post on their return. Damaged items received must be reported with 5 working days of delivery.

All goods that are being returned must be re-packed to the same standard of protection as when the Buyer received them. Returned goods that are damaged in transit due to poor packaging will NOT be refunded, and will be returned to the Buyer.

Please note we cannot exchange or return any consumable products like coils, tanks or vape liquids if they have been used due to health and safety reasons.

All returns must be accompanied by a Returns Authorisation Form fully completed, including the Buyers Full Name and Address (This is the name appearing on the Invoice under “INVOICE/DELIVERY ADDRESS”) a daytime telephone number, the Invoice Number, and a brief description of the situation that needs to be resolved. A Returns Authorisation Form can be obtained by contacting customer service on our customer service email address


We reserve the right to withdraw any products from our website at any time or remove or edit any materials or content on this website. We reserve the right to refuse to process a transaction for any reason or refuse to service anyone at any time at our sole discretion. We will not be held liable to you or any third party by reason of our withdrawing any product from gophone.uk.com, whether or not that product has been sold; removing or editing any materials or descriptions on the website.


Go Phone Ltd has endeavoured to do its best to ensure that all descriptions and pictures provided of products are as accurate as possible. While we have taken every care with these descriptions, the publisher (Go Phone) cannot be held responsible for the accuracy or authenticity of product descriptions and images which are provided to us by manufacturers or our wholesalers. Detailed specifications are available from the manufacturer’s websites or brochures. Go Phone may contain links to third party websites which are not under our control. We will not be held responsible for the content or accuracy of information of these websites. Go Phone makes no commitment to update or keep the website available.


We may cancel the order at any time due to a lack of availability. If you are not supplied with the goods, you will be entitled to a full refund if you have already paid. However, Go Phone is not liable for any other losses you may incur if we do not supply your item(s).


It is assumed that these terms and conditions have been read beforehand and constitute the entire agreement between you and us in relation to your use of this website. This supersedes all previous agreements with regards to your use of this website. Go Phone reserves the right to modify our terms and conditions at any time and shall become effective immediately once published.


For your complete safety and security, we must advise you of the following:

Nicotine in its pure form, when taken in high enough doses can kill. It is classed as a poison. For your own safety and others around you, please read the following carefully and take all necessary precautions.

Please treat this product with the utmost care and ensure that you adhere to the following advice:
- Keep e-liquids locked up, out of reach of children and animals at all times.
- Seek medical advice immediately if this product is swallowed.

General guidance and advice:

  • - Nicotine is highly toxic & very addictive.
  • - It causes a danger of serious damage to health.
  • - May cause harm to the unborn child – do not use if you are pregnant and/or breastfeeding.
  • - Vapour may cause irritation to eyes and skin.
  • - Vapour my cause drowsiness or dizziness.
  • - If contact is made with skin, wash immediately and thoroughly with soap and water
  • - In case of contact with eyes, rinse immediately and thoroughly with water and seek full medical advice without delay.
  • - Cartridges or unused e-liquid material and their containers must be disposed of in a safe way with due care to both man and the environment


  • - To avoid risk to man and the environment, comply with the following instructions for use:
  • - Not to be used by anyone under the age of 18.
  • - Not to be used by people who demonstrate sensitivity to nicotine.
  • - Not to be used by people with heart conditions/unstable heart conditions.
  • - Not to be used by people with blood pressure problems.
  • - Not to be used while pregnant or breastfeeding.
  • - Keep your electronic vaporizing device locked away at all times.
  • - The amount of nicotine in one cartridge if ingested by a small child could cause serious harm. In this case, medical assistance must be sought immediately without delay.
  • - E-liquids may contain traces of nuts.

NOTE: Battery Safety

  • - Use special caution when working with Lithium-ion cells, they are very sensitive to charging characteristics and may explode or burn if mishandled.
  • - Make sure the user has enough knowledge of Lithium-ion rechargeable batteries in charging, discharging and assembly before use.
  • - Always charge in/on a fire-proof surface.
  • - Never leave charging batteries unattended.
  • - Never continue to use an e-cigarette type device if you can feel the battery getting hot. If your battery becomes hot to the touch, or if it begins smelling: TURN THE DEVICE OFF IMMEDIATELY. Let it cool down (outside preferably) on a heat proof surface, and then dispose of safely, or contact customer services, if still under warranty.
  • - Ensure you always use the charger that is specified for your device ONLY.
Go Phone is not responsible for damage if there is any modification of the batteries/chargers in any form or shape (including pack making). We are not responsible for any damage caused by misuse or mishandling of Lithium-Ion batteries and chargers. We will not be held responsible or liable for any injury, damage, or defect, permanent or temporary that may be caused by the use of any batteries.